Studio 29

Software Support Engineer

  • Location Mowbray, Western Cape
  • Category Support Analyst
  • Job Type Permanent
  • Salary
  • Ref # 5193

Introduction:

A growing Cape Town based (South African Software House developing Enterprise (nTier) Application Software) is currently looking for Software Support Engineers responsible for providing high-quality technical support. The Software Support Engineer troubleshoots and develops technical solutions related to software and creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.

Job Specification:

Key Roles and Responsibilities

  • Provide external and internal support on software queries
  • Maintain software components and ensure reliable deployment of new features
  • Setup and deploy database releases to client QA, UAT and live environments
  • Design, develop, test, deploy, maintain and improve software
  • Taking ownership of software issues, and working with our Development Teams to resolve more advanced issues when necessary
  • Documenting, troubleshooting and problem resolution steps independently
  • Responsible for collaborating with a variety of individuals and teams at all levels within the organization
  • Perform advanced root cause analysis on bugs and databases
  • Configure and maintain in house scripting
  • Automate and implement processes
  • Mandatory Skills / Abilities required to do the job:
  • Object Orientated Languages required
  • C#, Java, SQL, Bash, ASP.NET, PERL
  • Python experience beneficial
  • Exposure to programming and scripting
  • Knowledge of Debugging software
  • DB Visualizer experience
  • Visual Studio experience

 

Personal Attributes / Character traits required for this job:

  • Ability to communicate well across all business units
  • Organised, thorough and has great attention to detail
  • High level of analytical thinking to solve problems
  • Effective oral, electronic and written communication within all levels of the organisation
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Can work independently
  • Can work well under pressure
  • Team Player
  • Document processes, procedures and results.
  • Passionate, optimistic and has internal inspiration to get things done.
  • Customer service – demonstrate the ability to respond with a high degree of urgency to the needs of requests of others internally and externally.
  • Willingness and ability to adjust to changing conditions or priorities.
  • Desire to make an impact
  • Positive attitude
  • Good judgement
  • Decisive
  • Accountable

 

Education and General Working Experience:

  • Minimum requirement is Matric with a minimum of 3 years solid work related C#/Java/etc. development experience in the workplace (tertiary exposure excluded). Remuneration package will be tailored according to relevant technical experience.
  • Programming certification required
  • Microsoft Windows Desktop experience required
  • Ideally an IT Diploma or related Degree will be an advantage but is not essential.
  • Good Object Orientation experience is a must.
  • Experience working in an Agile development environment preferred but not essential.
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